THANK YOU FOR YOUR ORDER FROM
Except for spray products, you should receive your order within 10 days, You will receive a receipt for your purchase from PayPal by email. In this instance, they are merely our card & payment processor. This is NOT eBay merchandise and has nothing to do with eBay in any way. That email IS your payment & order confirmation. If you would like your invoice number, please [email us] for that using your PayPal email address. You may contact us at any time for an order status by using the name or business name that is registered with PayPal. At this time, we cannot research your order by transaction number or receipt ID. If using someone else's account, we must have that person's name in order to research the order status. If you used a business PayPal account, we need the business name that is registered with PayPal. We also post processing updates once or twice per week online. Check your order status online [HERE]. A shipping confirmation is also sent by email from PayPal later when merchandise is shipped by us through the PayPal shipping interface. Note: Not all are sent this way. Flats and orders under $50 go by physical receipt (no tracking). Please note that while this cart will take international orders, all orders being shipped outside of the contiguous USA are subject to additional shipping and possible form/customs charges that are not figured by this cart. Additional charges needed will be presented to you. Your initial payment will be refunded if the additional fees are not paid within 4 weeks and if order did not ship. This includes all destinations outside the contiguous USA, including all APOs, AE, Virgin Islands, Guam, Alaska, Hawaii, and Puerto Rico. Please note that, except for specific paint color choices, we always reserve the right to substitute products of an equal or greater value/benefit for ordered products IF we run out of an ordered product or deem the substitute to be a better item for you or your project. *** Our Satisfaction Guarantee *** RETURNED GOODS & REFUND POLICY We know you will love the products we offer because we carefully chose the best products available for home use. However, if there is any problem with the products themselves, we will accept goods returned within 45 days for replacement, exchange/substitution, or refund (if approved), if a RMA number and report is on file with us. Contact us by phone, 1-866-533-8218 (noon to midnight US Mountain) within 30 days of your invoice date for authorization. Goods must be in re-sellable condition and be unused or a fee may be deducted from your refund or credit toward exchange. We reserve the right to determine whether exchange, refund, or replacement is the option used. Insurance is provided as an option, upon request, to cover shipping damages. We are not responsible for damage or loss occuring during shipping. WE OFFER FAST REFUNDS, IF REQUESTED, BEFORE ORDER SHIPMENT & UPON RETURN OF GOODS (as above). PLEASE ASK US TO CANCEL YOUR ORDER BEFORE CONTACTING PAYPAL OR YOUR BANK/INSTITUTION. WE HAPPILY COMPLY - ALWAYS. WE WARRANTY ALL NEW PRODUCTS WE SELL TO BE "UNUSED". SOME ITEMS ARE TESTED AT RANDOM FOR QUALITY CONTROL PURPOSES AND AS SUCH, WILL STILL BE CONSIDERED "NEW- UNUSED" FOR RESALE PURPOSES. WARRANTY IS LIMITED TO REPAIR, REPLACEMENT, OR SUBSTITUTION AT OUR DISCRETION. REFUNDS ARE NOT AVAILABLE EXCEPT AS EXPLAINED ABOVE. WE DO NOT WARRANTY ANY ITEMS FOR THEIR SUITABILITY TO ANY PURPOSE. WE ARE NOT RESPONSIBLE FOR THE MISUSE OF ANY PRODUCTS OR MISHAPS INVOLVING THEM AND THIS VOIDS ANY WARRANTY IMPLIED OR PRESENTED. WE DO NOT ACCEPT MISUSED PRODUCTS OR ITEMS DEEMED UNSUITABLE FOR YOUR PURPOSE FOR RETURN MERCHANDISE AUTHORIZATION OR REFUND PURPOSES. WE MAY BE ABLE TO OFFER SUBSTITUTIONS OR EXCHANGES, SO CONTACT US DIRECTLY AT 1-866-533-8218 FOR OPTIONS AVAILABLE. PLEASE NOTE: ALTHOUGH WE DO PROVIDE SHIPPING FOR EXCHANGES (FROM US TO YOU), WE DO NOT PROVIDE SHIPPING FOR INCOMING RETURN ITEMS (FROM YOU TO US). AND WE DO NOT PROVIDE ANY REFUND OF THE ORIGINAL SHIPPING CHARGE ONCE THE INITIAL ORDER IS SHIPPED. OUR SHIPPING CHARGES ARE NOT STRUCTURED TO COVER RETURNS IN ANY WAY WHICH SAVES OUR CUSTOMERS MONEY. Your purchase comes with Except for spray products, you should receive your order within 10 days, * A 10% rush fee may be applied if affiliate shipping is needed. Extra shipping charges may also apply if opting for express shipping methods or other carriers. WE APPRECIATE YOUR BUSINESS. >> CHECK YOUR ORDER STATUS WITH US [HERE] << >> IF your order is over $50 US Dollars, check your email from PayPal for the shipping confirmation link and number. Check your delivery status online at http://www.usps.com.<< IF YOUR ORDER IS LATE, PLEASE CHECK WITH YOUR LOCAL POST OFFICE FOR A PACKAGE FROM FPC INTERNATIONAL IN CHAPPELL, NEBRASKA USA. IF THEY ARE NOT ABLE TO LEAVE YOUR PACKAGE, THEY WILL TRY TO LEAVE A SLIP FOR PACKAGE PICKUP. THIS SMALL SLIP IS OFTEN LOST OR PUT INTO WRONG MAILBOX. SO CHECK WITH THEM BEFORE CONTACTING US. WE HAVE NO CONTROL OVER YOUR PACKAGE ONCE WE HAVE SHIPPED IT. 95% OF ALL OVERDUE PACKAGES ARE ACTUALLY SITTING THE LOCAL POST OFFICE AWAITING CUSTOMER PICKUP. For Simply Spray orders, allow 2 to 4 weeks for shipment by Surface Parcel Post. Please note that we are working to further lower the time needed to receive your orders of Simply Spray products. Allow 2 weeks AFTER shipment for delivery. Since the manufacturer does not offer any warranties or guarantees, Simple Spray products are NOT covered under our Satisfaction Guarantee or Returns Policy. |
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