As of May 24th, orders received through May 3rd are shipping this week including international orders and back orders with some exceptions*. Orders received on and since May 4th and received by midnight May 14th are scheduled to ship this coming week with deliveries beginning on May 28th (allow through June 5th to receive them). Allow an extra week for non-US orders.
WE HAVE RELOCATED AND ARE STILL UNPACKING BUT EVERYTHING IS GOING WELL AND WE WILL BE CAUGHT UP SOON. WE APPRECIATE YOUR PATIENCE. PLEASE TAKE NOTE OF OUR NEW HOURS, NEW PHONE NUMBERS, AND NEW ADDRESS. ~THANK YOU SO MUCH~
PHONE: 1-702-722-9762 OR 1-503-928-9206
ADDRESS: PO BOX 18353 / RENO, NV 89511
NEW OFFICE HRS: 9AM TO 6PM MON-THURS PACIFIC TIME ZONE. OFFICE CLOSED FRIDAYS FOR SHIPPING. CLOSED WEEKENDS FOR REST.
IF you did not/do not receive your shipment confirmation by MAY 30th, please drop us an email (best because it gives us a record of your contact) or fax or phone us. Do not forget to give us your name and method of order placement. Since we do NOT charge the online orders, we do NOT need your PayPal transaction number and cannot use it in any way. But we DO need your NAME and ORDER METHOD.
Do forget to allow an extra week for US orders for your shipment reach you and two weeks for international orders.
EVERYONE ELSE WHO PLACED AN ORDER BY MAY 3RD & HAS NOT RECEIVED IT YET:
IF YOU PURCHASED ONLINE WITH YOUR PAYPAL ACCOUNT: Check your PayPal account and the original transaction in your listings for shipment info on your order. All will be posted by end of business, Saturday, MAY 30th. IF your order was shipped (and you have confirmation) and you do not receive within 7 days of the date of shipment shown, please contact your local post office for a package from FPC International using the shipment confirmation number supplied in your message from PayPal. The postal service may have left you a pick up notice and it got lost or put into the wrong mailbox. Please check with them BEFORE contacting us. Allow an extra week for non-US orders.
IF you paid directly by credit or debit card (through PayPal cart system): Check your email for your shipment confirmation from the PayPal system. IF your order was shipped and you do not receive within 7 days of the message, please contact your local post office for a package from FPC International using the shipment confirmation number supplied in your message from PayPal OR click the link provided. The postal service may have left you a pick up notice and it got lost or put into the wrong mailbox. Please check with them BEFORE contacting us. Allow an extra week for non-US orders.
IF your order (made by MAY 3rd) was placed by MAIL, PHONE, or FAX and not received by June 5th, please contact us: 1-702-722-9762 or 1-503-928-9206 (SEE OFFICE HRS ABOVE) and we will track it or confirm it for you. Please note that orders sent by First Class Mail will take longer and the US Postal Service requires a wait of one month for delivery before packages can be claimed lost.
However, please note that not all catalog orders have been filled. WE HAVE HALTED PRODUCTION OF THE NEW CATALOG. However, the old ones ARE viewable and/or printed online from: http://www.cameopaints.com/pricelists.htm.
Unfortunately, we cannot rush shippers once they have your package. However, we do everything humanly and legally possible to ship your order as soon as possible. Settlement of your payment is required before shipment. This includes checks and direct card payments and takes one week or more.
Please note that there are NOW Aunt Martha printed catalogs. Order them from the Main Page. Please see all Aunt Martha transfer designs and products on the website, http://www.Patterns2Paint.com . That website is now completed.
--- Next update to this page is scheduled to be posted on Sunday, MAY 31st. ---
WE REALLY APPRECIATE YOUR BUSINESS!
WE ARE SHORT-HANDED THIS YEAR DUE TO THE ECONOMY.
YOUR PATIENCE HAS BEEN MOST APPRECIATED ALSO.
WE USE U.S. MAIL (via the US Postal Service)
UNLESS OTHER CARRIERS ARE SPECIFICALLY REQUESTED.
>> Once we have shipped, we will have the tracking/confirmation info posted through PayPal and you will receive a shipment confirmation email from PayPal with that info. You can then check your delivery status online at http://www.usps.com. If you have a PayPal account, you can also check the original transaction listing for the shipping info. This does not apply to orders sent by First Class or Parcel Post or orders of tips only nor orders of printed material only like patterns or catalog packets. Those are often not noted in PayPal. <<
*Small domestic USA orders (under $50 USD) are mailed by First Class mail where possible and all others by US Priority Mail. International orders go by Air Parcel Post unless International Priority is more appropriate (under 4 lbs). All US orders went out by US Mail (most by Priority) unless you requested another carrier.
Phone your order into us directly: 1-702-722-9762 / 1-503-928-9206 , if you need an exact date for delivery or wish faster delivery and shipping. We will make every legal effort to get delivery by your deadline, if you let us know when you need it by.
Please note that we try to process and ship every order within one week of receiving the order and within a couple of days of processing order payment, but you still need to allow time for delivery by carriers. If you do not receive your order within 4 weeks of ordering, please [contact us] so we can check for a lost shipment or apprise you of back-orders and back-ordered items (there is no automated notification system for back-orders at this time).
If you have any questions about this or your specific order, please phone 1-702-722-9762 or 1-503-928-9206 (Noon to 9pm EST) direct. Specific information on your order can also be obtained by emailing orders@fabricpaint.com. We do NOT need your transaction or order number, but we do need your full name, method of payment, and the method used to ordered from us (online, fax, phone, mail, etc.).